The problem
Bottlenecks showed up as late deliveries and defects. Operations, logistics, and engineering had no shared performance framework.
What I did
- Redesigned workflows across operations, logistics, and engineering around a performance-management framework, managing 7 direct reports.
- Built the ERP make-vs-buy business case from vendor costs and internal requirements. Secured executive approval, $100K in annual savings.
- Benchmarked pricing and expansion potential across 5 APAC countries. Secured board approval to launch in Japan, a $300K+ revenue opportunity.
Results
+15%on-time delivery
−30%defects
$100Kannual savings (ERP make-vs-buy)
$300K+revenue opportunity, board-approved Japan launch